Privacy Policy

Last updated: January 2026

1. Introduction

M&C Roof Cleaning ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

M&C Roof Cleaning is the data controller for the personal data we collect. If you have any questions about this policy or our data practices, please contact us at:

Email: info@mcroofcleaning.co.uk
Phone: 07344 275620

3. Information We Collect

We may collect and process the following personal data:

  • Contact Information: Name, email address, phone number, postal address
  • Service Information: Details about your property and the services you require
  • Communication Data: Correspondence between you and us
  • Technical Data: IP address, browser type, and device information when visiting our website

4. How We Use Your Information

We use your personal data for the following purposes:

  • To provide quotations and deliver our services
  • To communicate with you about your booking or enquiry
  • To send appointment reminders and follow-ups
  • To improve our services and customer experience
  • To comply with legal obligations

5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Contract: Processing necessary to perform our contract with you
  • Legitimate Interests: Processing necessary for our legitimate business interests
  • Consent: Where you have given specific consent for marketing communications
  • Legal Obligation: Processing necessary to comply with legal requirements

6. Data Sharing

We do not sell your personal data. We may share your information with:

  • Third-party service providers who assist in our operations (e.g., scheduling software, payment processors)
  • Professional advisers and insurers
  • Regulatory authorities when required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:

  • Customer records: 6 years after the last service
  • Enquiries that did not result in a booking: 12 months
  • Marketing preferences: Until you withdraw consent

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing
  • Data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the details above.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Complaints

If you have concerns about our data processing, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

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